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Privacy Policy

Data protection information

Universal Rubber Mfg nv informs its website visitors and users of its functions about its data management practices and available legal remedies.

Universal Rubber Mfg nv, acting as data controller, complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), as well as all other applicable Belgian and European data protection legislation. Universal Rubber Mfg nv undertakes to process personal data lawfully, fairly, and transparently in connection with the services provided through its website.

Organizational data of the data controller

Company name
Universal Rubber Mfg nv

Registered office
Haachtsesteenweg 162
1820 Steenokkerzeel
Belgium

Company registration number
BE 0404.505.379

Email
info@urm.be

Telephone
Available upon request

Website
https://www.urm.be

Data processing activities

Universal Rubber Mfg nv performs the following online data processing activities in relation to its website:

  • Receiving messages
    Handling requests for information, quotation requests, orders, and complaint handling, including quality related issues.
  • Cookies
    Improving user comfort, supporting website functionality, enhancing user experience, and learning about user preferences.
  • Newsletter service
    Informing customers, suppliers, partners, and potential customers about the company’s business, technical, and corporate activities.
  • Marketing
    Online marketing and advertising activities based on statistical analysis using services such as Google, Facebook, and YouTube.

Purpose and duration of data processing

The general purposes of data processing by Universal Rubber Mfg nv are:

  • identification and registration of customers
  • recording customer requirements to provide accurate quotations
  • informing customers and supporting marketing activities
  • recording order history to ensure smooth service, warranty handling, and complaint management
  • improving services and internal work processes

Personal data is stored in accordance with the principle of purpose limitation and is retained until the data subject withdraws consent, unless a longer retention period is required by law.

Legal basis for data processing

The legal basis for processing personal data is Article 6 paragraph 1 point a of the GDPR, based on the voluntary and informed consent of the data subject. By using the contact forms, quotation request forms, or newsletter subscription forms on the website, the user consents to the processing of their personal data as described in this document.

Scope of processed data

Universal Rubber Mfg nv processes personal data related to the online services provided through its official website, including the following.

Messaging and quotation requests

Universal Rubber Mfg nv uses web based forms to respond to information requests, receive quotation requests, and handle complaints. During the use of these services, users may be asked to provide:

  • name
  • company name
  • email address
  • telephone number

This data is treated confidentially and is used exclusively for responding to inquiries, preparing quotations, handling complaints, and future customer communication.

For quotation requests, the following data may additionally be recorded where relevant:

  • company name
  • registered office or site address
  • shipping and billing address
  • VAT number
  • contact person name
  • email address and telephone number
  • central contact details
  • industry or sector
  • machine or application related information
  • product interest classification

Automated messages may be sent to quotation requesters to inform them about the status of their request or order.

Cookies

Visitors can browse the website without actively providing personal data. However, technical data may be collected automatically through the use of cookies. Cookies are small text files stored in the user’s browser by the websites they visit and are widely used to ensure proper website functionality and improve user experience.

Cookies are used to record information about website usage, language preferences, device and browser settings, and visit duration. This information is collected in anonymized or aggregated form and cannot be directly linked to an identified natural person.

The use of cookies is based on user consent. Users can disable cookies or adjust cookie settings through their browser or the cookie settings provided on the website.

Types of cookies used may include:

  • language preference cookies, stored for up to one year
  • session or login related cookies, cleared after closing the browser or after a limited period
  • Google Analytics cookies for visitor statistics, stored for up to two years

Data generated when visiting the website

When visiting the website, the web server operated by the hosting provider may automatically log certain technical data for security and performance reasons. This data may include:

  • date and time of visit
  • visited page address
  • referring page address
  • IP address
  • browser and operating system information

This data is used exclusively to ensure system security, stability, and service quality.

Newsletter

For newsletter subscriptions, the following data is stored:

  • email address
  • name
  • date and method of subscription
  • date of last modification

Each newsletter contains an unsubscribe link. Unsubscription requests sent by email will also be processed promptly.

Marketing activities

During marketing activities, Universal Rubber Mfg nv may:

  • perform statistical traffic analysis to improve services
  • create target groups based on customer interests
  • send newsletters and promotional emails
  • analyze website usage behavior

Universal Rubber Mfg nv does not process special categories of personal data. Only data voluntarily provided by customers and data derived from website usage statistics are processed.

Data processors

Web hosting

Name
Infomaniak Network SA

Address
Rue Eugène Marziano 25
1227 Les Acacias
Switzerland

Infomaniak provides website hosting services and ensures the secure and reliable operation of the technical infrastructure. Automated server logging is performed for security and quality assurance purposes.

Website development and maintenance

Name
ROCKET VULTURE Ltd.

Address
Wijgmaalsesteenweg 286
3020 Herent
Belgium

Company registration number
BE 0645.888.851

The website is developed and maintained by ROCKET VULTURE Ltd.

Online marketing

Name
ROCKET VULTURE Ltd.

Address
Wijgmaalsesteenweg 286
3020 Herent
Belgium

ROCKET VULTURE Ltd. provides website traffic analysis, statistics, and online marketing services, including Google Analytics and advertising platforms.

Authorized access to data

Access to personal data is limited to those employees and partners of Universal Rubber Mfg nv who require it to perform their duties, including:

  • company management
  • sales staff
  • logistics staff
  • financial staff
  • IT and data protection related personnel

Data subjects have the right to request information about their personal data at any time.

Data deletion

Data subjects may request the deletion of their personal data at any time, unless retention is required for one of the following reasons:

  • compliance with legal obligations
  • exercise of freedom of expression and information
  • establishment, exercise, or defense of legal claims
  • public interest archiving, research, or statistical purposes

Content and copyright

All content on the official website of Universal Rubber Mfg nv is protected by copyright. Texts, images, and other content elements may only be used or reproduced with prior written permission from Universal Rubber Mfg nv. The company assumes no responsibility for the content or data protection practices of external websites linked from its website.

Universal Rubber Mfg nv is not liable for any damages resulting from visiting or using the website.

Legal remedies

If you believe that your personal data has been processed in violation of applicable data protection laws, please contact Universal Rubber Mfg nv using the contact details provided above so that the issue can be addressed promptly.

If you are not satisfied with the response, you have the right to lodge a complaint with the Belgian Data Protection Authority.

Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Telephone +32 2 274 48 00
Email contact@apd-gba.be
Website www.gegevensbeschermingsautoriteit.be

Universal Rubber Mfg nv reserves the right to amend this data protection information if required due to changes in legal requirements, services, or technical systems. Any such changes will not affect the original purpose of data processing.